Support
Services
|
Support
Services |
|
| Hardware Covered | Software Covered |
| File Servers Proxy/Internet Server Workstations and Notebooks Printers Daily monitoring of overnight server back-ups via e-mail |
Windows 2003 Server Windows XP Workstations Windows 95/98/2000 Office 2003 Outlook 2003 Internet Explorer 5.5 and above Exchange Server 2003 Router / Firewall Server Total Virus Defence |
| Scope of Support | Scope of Support |
| Maintenance of network accounts and mappings Configuration changes as necessary Maintaining Virtual Private Network for external access Maintenance & setting up of printer queues Workstation configuration Network health checks Emergency services in the event of system failure Provision of services to recover failed file servers within 24 hours where possible Implementation of system upgrades Ensuring appropriate techniques for network security and backup exist General maintenance as and when required |
Offer practical solutions to users experiencing difficulty Advise users on which application is best suited to the task in hand Implementation and maintaining external workstation communication links Planning and deployment of software upgrades as required |
|
|
|
| Consultancy as part of Support | Support Mechanisms |
| Areas Covered Co-ordinating and assisting the continual development of client applications software and all associated software to provide an effective IT solution Advising the clients staff on IT issues and computer matters generally Liaising with the client to ensure the physical security of computer systems and data. Provide appropriate techniques for the security, integrity and back-up for all data |
VPN access Connection via Internet using VPN and VNC secure software Telephone Fax Post On-Site Visits |
| Scope of Support | Scope of Support Services |
| Seeking advice from appropriate sources of reference Liasing with suppliers technical support services Consulting with other agencies on the behalf of Survivors Poetry |
To provide organisations with first line technical support and operational control for their computer systems, including hardware, networks and networked operations systems |
|
|
|