Getting help and
Firstly, call us on
our dedicated support line 020 8144 8482
We will try and resolve
your problem over the phone.
Unfortunately sometimes it takes more than talk and
when this is the case we will connect to your PC remotely and resolve the
problem. Depending on where you are calling from we will either
connect to your PC automatically or if this is not possible we
will as you to click on the remote support icon above and enter the 6
digit code given to you by the person dealing with your problem.
Remote Support is a quick, easy and smart way to
solve most problems that occur with your computer and network. Dark
Systems uses industry standard remote control software that allows users
to simply click on the support icon above, allowing our technical
support staff to quickly and efficiently correct any problems with the
minimum amount of fuss.
By clicking on the Remote Support icon you are
allowing Dark Systems access to your computers and or network, please
speak with support staff on the support number above before clicking.
Is it safe and secure?
We use an industry standard commercially available
piece of remote support software which has been specifically designed
with security in mind. Some of the main security features include:
You have to approve the running of the remote client
on your machine before we can gain access.
Once the remote session has been completed, the
software client is terminated and completely removed.
You can terminate the remote session at anytime by a
All communication that takes place during the remote
session is encrypted.
Dark Systems will take all necessary precautions to
safe guard any data or other computer files during the Remote Support
session but cannot guarantee against any form of data loss.
Systems London Limited 2015